I just decided to upgrade my Cingular phone last week and I have to say, Cingular has their act together. If you’ve read my Verizon post a while back, you’ll know the sillyness that prevailed during that ordeal. With Cingular, it was no nonsense. My account was available to ‘upgrade’ my phone, so I ordered a new phone and shortly afterwards I received an email informing me of my order and told me what URL to check for status. It also said that my info might not be there for 24 hours. A nice touch as it set my expectations accordingly. Not too long after (the next morning I believe), I received another email with my tracking numbers, etc. Shortly after that, I got another email telling me how to activate the phone once it arrives. Now I just need the phone.
Clearly they know a lot more about how to make a customer feel right than Verizon does. I will say that Cingular wasn’t very good at the beginning, but in recent years, I think they’re the best in terms of customer service and interaction. I also know for a fact they have better service and coverage than Verizon. For example, I can’t get a phone call that won’t drop at work on my Verizon phone, but Cingular is solid pretty much anywhere I go. Certainly each person’s mileage may vary, but my friends have all had similar experiences wrt coverage. I also think that GSM just simply is better than whatever Verizon is using (CDMA?). It always sounds better. When I got my Verizon phone, I felt like I lept back 10 years. All the weird digital effects and the crazy delay.
Hopefully soon I’ll finally be able to get a phone call at work again, thanks to using my new Cingular phone as my primary. Yes, I have two phones. Doesn’t everyone?
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